At AllSportsOutlet.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day return policy to ensure your peace of mind.
Return Period
You have 7 days from the date of delivery to return your items for a full refund or exchange. After this period, we unfortunately cannot offer a return, refund, or exchange.
Eligibility for Return
To be eligible for a return, the following conditions must be met:
- Items must be returned within 7 days of receipt.
- Items must be unused, in new condition, and in their original packaging (including tags, labels, and accessories).
- Proof of purchase or order confirmation must be provided.
How to Return an Item
- Contact us within 7 days of receiving your order to initiate the return process. You can reach us via email at [insert email address] or contact our customer service team at [insert phone number].
- Once your return is authorized, we will provide you with return instructions and a return shipping address.
- Package the item securely, including all original packaging and documentation.
- Ship the item back to us within 7 days of receiving the return instructions. You are responsible for return shipping costs unless the item was damaged or defective upon arrival.
Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please note:
- It may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective items).
Exchanges
If you would like to exchange an item for a different size, color, or model, you may return the original item within 7 days and place a new order for the replacement item. Please note that exchanges are subject to product availability.
Non-returnable Items
The following items are not eligible for return:
- Products that have been used, worn, or damaged.
- Items returned without original packaging or missing parts/accessories.
- Personalized or custom-made products (unless defective).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange a return for a full refund or exchange, and we will cover the cost of return shipping. Please keep the original packaging and any documentation, as it may be required for claims.
Contact Information
If you have any questions or need further assistance with your return, please contact us at:
- Email: Info@AllSportsOutlet.com
- Phone: +1-832-998-8908
- Address: 801 Travis St, Houston, TX 77002, United States